To Purchase:

Box Office Hours
Monday - Tuesday: 10:00 am - 8:00 pm
Wednesday - Saturday: 10:00 am - 8:30 pm
Sunday - 12:00 pm - 6:00 pm

American Express, Visa and Mastercard are accepted.

Single Tickets
Tickets can be purchased at the theatre or by calling 212-307-4100 or 800-755-4000 (outside the Tri-State area). Tickets can also be purchased at www.ticketmaster.com.

Group Tickets
Arrangements for groups of fifteen or more can be made by calling, faxing or emailing Nederlander Group Sales with the name of the show you wish to see, the performance you wish to attend, the desired price category, and the number of tickets you seek. Procedures and terms will be explained upon contact.

Phone: 212-840-3890 or 800-714-8452
Fax: 212-840-3909
Web: www.NederlanderSalesNY.com

Lottery Policy:
Information coming soon.

Student Rush:
Information coming soon.

Standing Room:
Information coming soon.

Refund/Exchange Policy:
The Palace Theatre does not provide ticket refunds or exchanges.

Star Performer Absenteeism:
Refunds are not granted in the event of cast replacements.

Dress Code:
There is no dress code at the theatre. For all performance, attire should be comfortable and appropriate for the occasion. The theatre is air conditioned during the summer months.

Policy for Children:
All persons entering the theatre, regardless of age, must have a ticket.

Late Seating Policy:
The seating procedure for latecomers varies by seat section. Generally speaking, late patrons are held at the back of the theatre and will be seated at the managements discretion.

Policy on Smoking:
Smoking is prohibited in the Palace Theatre.

Bar:
There are bars located on all levels of the theatre serving mixed drinks, sodas, and candy can be purchased. However, water is the only beverage that is permitted in the auditorium.

The bars begin serving patrons one hour before the performance begins.

Restrooms:
Male and female restrooms are located in the Basement, Front Mezzanine and Balcony levels of the theatre.

Cloakroom:
Cloakroom service is available to patrons during the winter months.

Concessions:
The producers of Lestat provide stations on the Orchestra and Mezzanine level where souvenirs can be purchased.

Policy for Patrons with Disabilities:
$46.50* tickets are available for patrons with disabilities, hearing and visually impaired. As a courtesy, patrons with disabilities are permitted to purchase wheelchair and companion seats at $46.50* for his or her companion. These tickets, as well as wheelchair locations are sold on a first-come, first-serve basis at the theatre box office only or by calling 212.730.8200. Please be sure to inform the Box Office representative of your seating needs when purchasing tickets. *Prices must be verified with the Box Office and are subject to change.

Wheelchair Accessible Restroom:
The Palace is equipped with wheelchair accessible restrooms on the Orchestra level.

Seat Accessibility:
There are designated wheelchair and companion spaces in the rear of the Orchestra section. This theatre is not equipped with an elevator or escalator.

Services for Patrons with Disabilities:
Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas.

Policy on Guide Dogs and Service Animals:
Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Sound Enhancement:
Headsets for sound augmentation are available at the theatre, free of charge. Photo identification is required as a deposit.

Patron Security:
For the protection of our patrons, theatre managers and private security personnel are on duty during all performances.

Bag Checks:
Purses, briefcases, and large bags may be inspected upon arrival. For your convenience, we recommend refraining from bringing large bags to the theatre.

House Manager - Dixon Rosario
Treasurer - Cissy Caspare
Head Usher - Gloria Hill

Contact Information:
Nederlander Alliances, LLC
1450 Broadway, 6th Floor
New York, NY 10018
Phone - (212) 840-5577


Please call (212) 730-8200.